Frequently Asked Questions

Straight answers about ordering custom branded goods from Drevals Emporium. Can't find what you need? WhatsApp us on +27 70 708 4241.

How does pricing work?

Every product is sold in quantity packs. The price shown is the total for the selected pack and includes branding, setup and professional artwork/design. Larger quantities cost less per unit. Delivery is included, and no VAT is added.

Do you charge VAT?

No. Drevals Emporium (Pty) Ltd is not a registered VAT vendor, so no VAT is charged on any order and we issue an invoice rather than a tax invoice.

What does delivery cost?

Nothing. Courier cost is already built into every price, anywhere in South Africa. There is no delivery charge at checkout.

What is included in the price?

One branding method in one position, all setup fees, and professional artwork or design work — plus nationwide delivery. Extra branding positions or a second method can be quoted on request.

Do I pay at checkout?

No. Checkout places an order request. We confirm stock and pricing, review your artwork, then email you a proforma invoice. Production starts once you approve it and payment reflects.

How long does an order take?

Typically 1–15 business days from artwork approval, depending on the product and branding method. Each product page shows its lead time. Delivery runs 1–5 business days after dispatch.

What artwork do you need?

A vector file (PDF, AI, EPS or SVG) gives the best result. High-resolution PNG or JPG usually works too. Not sure? Send what you have and we will tell you if it will reproduce well.

Can I order a single item as a sample?

Some ranges start at 1 or 5 units; gifting lines start at 25. The quantity options shown on each product page are the ones available for that item.

Can I mix colours and sizes within a pack?

Usually yes. Choose your main colour and size, then tell us the split in the branding instructions and we will confirm it on your proforma.

What if the goods arrive faulty or wrong?

Tell us within 7 days of delivery with photos and your order number. Defective, unsafe or incorrect goods are repaired, replaced or refunded in full at our cost — see our Return & Refund Policy.

Can I cancel?

Free of charge any time before you approve the proforma and artwork. After that, because goods are branded to order, a charge may apply for work already done.