Shipping policy
Shipping Policy
Drevals Emporium (Pty) Ltd · Elevating Brands. Creating Impressions.
Last updated: 12 August 2026
This policy applies to orders placed through the Drevals Emporium online store. We ship within South Africa only.
1. Delivery cost
Delivery is free anywhere in South Africa. Courier cost is already included in every price shown on this store, so no delivery charge is added at checkout, regardless of your address.
| Destination | Cost | Typical time* |
|---|---|---|
| Main centres (Durban, Johannesburg, Pretoria, Cape Town, Gqeberha) | Free | 1–5 business days after dispatch |
| Regional and outlying areas | Free | 3–5 business days after dispatch |
*Times run from dispatch, not from when you place the order. See production time below.
2. Production time versus delivery time
Branded goods are made to order. Production starts only once you have approved your artwork and the proforma invoice. Typical production is 1–15 business days from artwork approval, depending on the product and branding method. The lead time for each item is shown on its product page.
3. Order flow
Checkout on this store places an order request, not a completed sale. After you check out we confirm stock and pricing, review your branding artwork, and email you a proforma invoice. Production begins once you approve it.
Order status runs: request received → stock and artwork confirmed → proforma issued → payment received → in production → dispatched (with tracking) → delivered.
4. Couriers
Parcels are delivered by national courier networks. A tracking number is provided for every delivery. Someone must be available at the delivery address during business hours to receive and sign for the parcel.
5. Collection
We do not operate a retail outlet. Collection from our Durban premises can sometimes be arranged for large orders — ask us before you place the order.
6. Incorrect addresses and failed deliveries
Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or nobody was available after the courier's attempts, we will contact you to arrange redelivery. A redelivery fee may apply in that case.
7. Damaged or missing parcels
Inspect your parcel on delivery. Report visible damage, shortages or an incorrect item to Avnaidoo007@gmail.com within 7 days of delivery, with photographs and your order number, and we will resolve it under our Return & Refund Policy.
8. Large and bulk orders
Large-format display, signage and high-volume runs may ship in multiple parcels or on a pallet, and may take longer than the times above. We will tell you the expected date on your proforma invoice.