Refund policy

Return & Refund Policy

Drevals Emporium (Pty) Ltd · Elevating Brands. Creating Impressions.

Last updated: 12 August 2026

This policy complies with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Nothing in this policy limits your rights under either Act.

1. Custom-branded goods

Almost everything we sell is branded to your specification and produced to order. Under CPA section 17(2) and ECTA section 42(2)(d), goods that are made, altered or personalised to your requirements are not subject to change-of-mind cancellation or the 7-day cooling-off right once production has begun.

This is why we send a proforma invoice and an artwork proof first: production only starts after you approve both. Please check spelling, colours, placement and quantity carefully before approving.

2. What you can always return

Regardless of clause 1, you may return goods that are:

Defective, unsafe or of poor quality (CPA section 56);
Not what you ordered — wrong product, wrong quantity, or wrong colour;
Not branded as approved — the branding does not match the artwork proof you signed off.

In those cases we repair, replace or refund in full, at our cost, at your election under CPA section 56(2).

3. Time limits

Report incorrect, damaged or short-delivered goods within 7 days of delivery.
Defects remain covered for 6 months from delivery under CPA section 56.

4. Cancelling before production

You may cancel an order at no charge at any time before you approve the proforma invoice and artwork. After approval, cancellation may attract a charge for materials already bought and work already done. We will always tell you the amount before we apply it.

5. How to start a return

Email Avnaidoo007@gmail.com or WhatsApp +27 70 708 4241 with:

your order number;
what is wrong; and
photographs of the goods and the packaging (for damage or defects).

We respond within 2 business days. If the return is approved we arrange and pay for the collection — please do not ship anything back to us before we have confirmed the arrangement.

6. Condition of returned goods

Return the goods in their original packaging where possible, with all parts and accessories. We do not require the packaging to be unopened — you are entitled to examine what you bought.

7. Refund method and timing

Approved refunds are paid back to the account you paid from, within 10 business days of us receiving and inspecting the goods. Because we are not a VAT vendor, refunds are of the full amount paid, with no VAT adjustment.

8. Non-returnable

Correctly supplied custom-branded goods that match your approved artwork, where you have simply changed your mind.
Goods damaged by misuse, alteration or normal wear after delivery.